Q.  What is the exciting breakthrough you await that you think will make this segment even more exciting?
A. What is restricting this industry today is interoperability. Today, manufacturers are creating products which talk to their own eco-systems and not to the general broader system.
Q. What are the different customer segments that you have in India?
A. Some of the early adopters of our technology and products are banks and other institutions that have an inherent requirement for securing their premises. The other segments that we cater to are defence, government, energy (power and oil), and airports. We provide security solutions to the Delhi International airport and the Delhi metro.
Q. Which office at HID do I reach out to if I am a new customer?
A. Any customer in South Asia region can contact the HID Bengaluru office or send an e-mail to [email protected].
Q. Which office at HID do I reach out to if I am a system integrator?
A. Any system integrator in South Asia region can contact the HID Bengaluru office or send an e-mail to [email protected].
Q. What are your views on the industry-readiness of freshers from institutes like NITs?
A. One of the biggest challenges faced by the security sector is attracting the talent of engineers. It seems that the glamour quotient is not high enough for this field.
Q. What kind of training do you provide to freshers to make them ready for work?
A. We are working with the Fire and Safety Association of India (FSAI) to set up certification programmes that will impart training to freshers and engineers thus helping them to enter this field.
Q. What are the future plans of HID Global?
A. The key directions that we are trying to focus on right now is government, defene, oil and gas, and transportation. These sectors are not early adopters but nevertheless they are very important. We plan to reach out to them to get more of a technology perspective (and less of a business perspective).
Another area is that tier 2 and tier 3 markets are growing in a big way. We are working on a distribution model to make things bigger and robust in this segment.
