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Location: Aurangabad
Company: Alcon
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Key Responsibilities
- Install equipment’s as per the standard Alcon protocol.
- Complete preventive maintenance routine as scheduled, as well as emergency calls.
- Minimize equipment down time and equipment failure call back.
- Achieve service revenue targets as set by the management.
- Provide Customer’s satisfaction at all times.
- Complete SALSA reporting as per the guideline in a timely manner.
- Constantly support sales function with competitive edge of Alcon products.
- Value addition to Company’s image, Gain and Share Market information of products and its actual performance.
- Assist in the development of the associate Field service engineer
Key Performance Indicators
- Customer satisfaction
- Service sales growth
- SALSA data integrity
Competencies and Other Attributes
- Excellent technical skills to service , repair and maintain the equipments
- Excellent written and verbal communication skill
- Analytical skill
- Public Relations
- Conversant with IT/computer system
Qualifications/Skills/ Experience
Minimum Qualifications:
- B.E. or diploma in Electronics / Instrumentation / Biomedical
- English (Essential), Hindi, Local Language
- Field service experience of 2-3 years /fresh candidates can be considered depending on the merits
