Customer Service Engineer At General Electric In Gurgaon

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Location: Gurgaon

Company: General Electric

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Job Description Summary

Responsible for developing and maintaining strong interpersonal relationships with customer representatives, ensuring Customer Satisfaction and maintaining diagnostic imaging equipment models specific to MICT modality.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Roles and Responsibilities

• Technical: Maintains diagnostic imaging equipment models specific to Cyclotron modality
• Electronic/Mechanical: Total system level trouble-shooting on complex multi-symptom problems
• Customer satisfaction: Daily interface with doctors and technicians on equipment status issues. Acts to ensure satisfaction to primary customers
• Business growth: Assists in the growth and direction of business in his/her geographic area
• Productivity: Responsible for Warranty and PMS contract cost control
• Administration: Responsibly completes all administration tasks on time
• Ensures timely completion of FMIs and PMS inspections documentation for assigned accounts
• Installation: Plays a leading role in complex and multi-functional rooms
• Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GEHC Service Quality Policy Statement
• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
• Complete all planned Quality & Compliance training within the defined deadlines.  Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization
• Identify and report any personal quality or compliance concerns immediately to the Quality Organization.
• Insure timely dispatch closure.  Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe.
• Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible.

Required Qualifications

• BE in Electrical/ Electronics/Nuclear ScienceNuclear Medicine or equivalent with minimum 3+ years in the field services engineering
• Ability to work independently with minimum direction. High work standards, quality and aptitude. Plans and organizes work effectively.
• Strong Customer skills- deals tactfully and effectively with differences of opinion, influences rather than directs.
• Flexible for working in night shift
• Base location- Gurgaon or Delhi, with flexibility to relocate near the site which could be outskirts of city and travel within region – India & South Asia

Desired Qualification

• Proficiency in English and Computer Skills
• Excellent communications, listening and interpersonal skills
• Volunteer, self motivator Initiative and motivation. Technical analytical skills.