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Location: Hyderabad
Company: Cytiva
This Field Service Engineer position for Cytiva is part of the Customer Support Organization located in Hyderabad. At Cytiva, our vision is, to advance future therapeutics from discovery to delivery.
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In this role, you will have the opportunity to:
- Will be responsible for the Operational Excellence – installing, trouble shooting, planned maintenance of the various range of Single use, Downstream and other Equipment’s sold by CYTIVA Life Science to the customers in Biopharmaceutical Industries
- Required to attend and close the service calls as per CYTIVA Service Quality
- Should be able to stretch during the off hours and Holidays to meet Customer expectations
- Expected to adhere to the Key Performance Index of Service Operation expected to assist in growing the service business by selling the AMC, Spares, Validation & Automation solutions to the customers
- Expected to make the commercial offers for the service offerings and follow up. also expected to collect the payments from the customers for the services rendered and solutions sold.
The essential requirements of the job include:
- Bachelor’s Degree / Diploma in Instrumentation/ Electrical/ Mechanical/ Electronics/ Electrical & Tele-Communications Engineering with total 1 – 5 years of experience in equipment and associated devices related to Biopharmaceutical Industry in the production/research department or in Service/Maintenance dept. of the Biopharmaceutical Industry or as a service provider to Biopharmaceutical industry.
- Ability to learn to install, service and troubleshoot the equipment like Upstream Bio-reactors, PR systems& Downstream Liquid Chromatography systems
- Interface and gel with both internal team members and external customers.
- Ability to learn have knowledge about validation services as per industry norms
