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Position overview and Job Responsibilities
- Providing technical support to Fortinet customers
- Collection, analysis and change recommendations of configuration
- Collection and analysis of customer network information as well as of packet tracing
- Recommending corrective actions based on gathered data and its analysis
- Running real-time phone or remote access sessions with customers
Requirements
- 2 to 4 years relevant experience in telecommunication, networking or security industry
- Good knowledge of OSI model and TCP/IP protocol
- Administrative knowledge of Windows, Unix or Linux
- Proficient spoken and written English
- Positive, communicative and customer oriented attitude
Desired
- Having any of industry certificates (FCNSA, CCNA)
- Basic experience with security devices (Firewalls, IPSs, Mail Security Gateways etc.)
- Knowledge of dynamic routing protocols and its implementation (OSPF, BGP)
- Knowledge of authentication protocols and methods (LDAP, SSO, 2-factor authentication etc.)
- Knowledge of database maintenance and SQL
Education
Bachelors/Masters Degree in Electrical Engineering or Computer Science or equivalent experience
Location: Bengaluru
Company: Fortinet
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