Integrated Telephony Solution for Hotels

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The quality of services was of utmost importance for the hotel had to stand true on its reputation of being one of the most quality conscious hotel offering ultimate comfort and luxury to its guests. The hotel was in need of a communication solution that was in line with its high quality service standards. After considering various options the hotel selected Matrix IP Phone Systems.

Challenges
The Italy based Hotel, with a reputation for quality services and memorable guest experience, was looking for an IP based solution to interconnect their PMS, Hotel Phones and DECT mobility stations. The hotel required the provided solution to offer latest technology communication system that could automate their routine operations and enable the mobile staff to respond from anywhere within the premises. They required the hospitality solution to be scalable, one that could be integrated with their existing systems and with lower CAPEX, which would in turn enable them to meet their future expansion needs.

Solution
Considering the overall aspects of features, technology, engineering and quality, the hotel opted for Matrix ETERNITY IP -PBX. Matrix, in association with its Italy based partner Intertel, delivered state-of-the-art Hospitality solution. Matrix provided IP Telephony solution with Hotel IP -PBXs, Hotel Management Software, PMS Integration, Guest Room Phones, Operator Consoles, Voice Mail and IP -DECT integration for Staff Mobility.

Results
The results were evident. Matrix, with its IP based hospitality PBX solution, interconnected multi-vendor devices and technologies to offer an integrated hotel solution. All hotel staff – concierge, housekeeping and operators were now ‘connected’ while on the move. No guest requests went unattended or no calls were missed. Guests enjoyed a highly personalized experience, starting from the time they made a reservation to the end of their stay. Guest calls were attended at the first ring itself, alarms were set and personalized greetings were received on the room phones. Front desk could check the room cleaning and reservation status, allocate privileges to guests and fetch telephony & minibar charges to PMS from the centralized web interface.

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“Hospitality industry is under constant pressure to offer both superior hospitality and technology experience to their leisure and business travelers. Matrix, offers its cost-effective and reliable products to streamline communication processes, enhance guests’ experience and equip hotel staff to be productive and reachable from anywhere,” said the general manager of the Hotel.

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