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Location: Bengaluru
Company: Tekion
Core Responsibilities
- Taking ownership of customer issues reported and seeing problems through to resolution
- Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues
- Following standard procedures for proper escalation of unresolved issues to the appropriateinternal teams
- Ability to understand the application both functionally and technically
- Refer to internal database or external resources to provide accurate tech solutions
- Ensure all issues are properly logged
- Prioritize and manage several open issues at one time
- Prepare accurate and timely reports
- Document technical knowledge in the form of notes and manuals
Required Skills
- Experience as an Application Support Engineer.
- Working knowledge of SQL,Mongo Databases & basic network configuration
- Knowledge in DB and APIs
- Coding skills are a huge plus point
- Previous experience in application, production or product support
- Ability to learn and master employer-specific software
- Complex problem solving
- Written and verbal communication skills
- Ability to diagnose & address application issues
- Basic understanding of IoT and software – preferred not mandatory
- Candidate should be ready for rotational shift
