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Location: Bengaluru
Company: UD Trucks
Job Overview
UD Trucks is known for our pioneering technologies and products within the commercial automotive industry.  We are looking for a professional with a passion to solve complex customer problems on trucks to support uptime. This position is organized within Quality & Customer Satisfaction department , UD Trucks Technology in Bangalore
Position Description
As the product specialist You will be responsible to provide support for all technical questions from Market Companies & Private importers primarily in the area of Electrical Electronics, Telematics & Diagnostics and take lead in securing that our vehicles are up & running ; assure that we get a deeper and better understanding of how our products are used and bring this feedback back to engineering teams within product development. This work is done in close cooperation with dealers, software/hardware development, vehicle development and other cross functional teams .
Responsibilities and Duties
- Provide technical support to support uptime of trucks
- Perform design of experiments and provide timely containment solution towards customer uptime
- Contribute in the relevant product quality forums by actively reporting upcoming quality issues and other product problems arising during Service
- Participate in method study towards maintainability & serviceability of truck
- Build network with Importers and Market companies to understand our customers better and improve application knowledge
- Initiate, Prepare & Release Service Literature for quality issues
- Prepare & drive actionable items from Diagnostic analytics
- Contribute to the continual improvement of existing processes & systems
- Be the go-to person for Market companies in Telematics & Electronics support
Minimum Qualifications
- Bachelor Degree in Engineering (Electronics \ Instrumentation & control engineering \ Mechatronics \ Automobile)
- 3-6 years of experience in automotive domain
- Hands on experience in diagnostics development\testing\ troubleshooting
- Good understanding of truck usage, it’s applications & market knowledge
- Good analytical & prioritization skills with result oriented structured approach
- Communication skills: Fluent in English (both written & spoken)
- Teamwork: Building co-operation among individuals, departments, sharing information and resources and working to achieve group goals
- Customer first mindset: Understanding customer needs and addressing them at right quality & speed
- Ability to work in multicultural environment is a must
