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Location: Bengaluru
Company: Ericsson
About This Opportunity
The Job Role Domain Support Specialist is part of Managed Services deliveries, in line with Ericsson Operations Engine!
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This Job Role is responsible for technical capability as part of Automated Ops 24/7 running of Services & includes diagnosis, fast domain support, routine resource fulfillment & field technical support.
Organizational – wise the teams are based in the Service Delivery Units, Technical Authority!
What You Will Do
- Acts as the first point for activities demanding a level of technical expertise as a 24/7 capability hosted in Automated Operations.
- Working shift operations as per defined shift roster and to actively monitor ticket queues to ensure timely response to tickets
- Focused on improvement of automated recovery.
- Escalation support for Service surveillance and Field service.
- Ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
- Typical Interfaces: Service monitoring || Technical authority functions || Dynamic Service Control || Service Operations Team || MSCLT || 3rd Party || Customer
- Tools & Resources: Managed Services processes and Customer tools
You Will Bring
- Degree/Diploma in Engineering preferably in Electronics, Computer science, Telecommunication or equivalent
- Understanding of Network Architecture in technologies of 2G, 3G, 4G & 5G
- Mobile Telecommunications knowledge with telephony switching principles, transport networks, access networks, traffic concept, telecommunication networks & signaling, voice and data flows, value-Added services
- KPI Analysis
- Analytical and synthesis capabilities
- Solid knowledge of operation and trouble-shooting of multivendor telecommunication equipment’s
- Basic Understanding of Machine Learning, Artificial Intelligence & Cloud technologies
- Basic understanding and working knowledge of Scripting
- Core and access network performance / configuration parameters and their interpretation and usage.
