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Location: Bengaluru
Company: ABB
Your Role And Responsibilities
You will be working as Field Service Engineer and will be responsible for executing service work with low to medium complexity according to work instructions and in accordance with ABB standard processes, quality standards and safety guidelines. Delivering quality customer service to satisfy customers. In close co-operation with customer and other ABB teams, take actions to identify new Service business opportunities for ABB You will be working as Field Service Engineer and reporting to Service Team Leader and will be part of Motion Business for Service division, based in Bangalore, India. Work model: on site #LI-onsite
You will be mainly accountable for:
Contributing to customer satisfaction by executing service work according to customer order and expectation Clear understanding of sense of urgency and care in the direct area of responsibility Performing entry level field service tasks, identifying technical problems and makes analysis through remote or on-site activity in service categories and products for which they are certified to perform Preparing material lists needed for service activity and ensuring that all materials, parts and equipment are available and at the appropriate quality for service activities Preparing all documents and customer reports to be signed by the customer representative and utilize all relevant tools Troubleshooting simple equipment failure and makes recommendations to avoid repeating the problem in the future Proactively executing work on a first-time right approach with customers, and ensures the job is done on time and on quality
Qualifications For The Role
- Degree in B-Tech Electrical or B-Tech Electronics
- Minimum 2 to 8 years experience in Low/Medium Voltage Drives, VFD drives, LCI
- Experience with Installation & Commissioning of VFD drives, Field Service
- Travelling Mandatory
- Knowledge on technical Support for field service activity
- Ability to work under pressure and face customer in critical hours
