JOB: Field Service Engineer At Bruker In Kolkata

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Location: Kolkata

Company: Bruker

Responsibilities

• To perform installations, maintenance and after sales support of the following products: X-Ray Fluorescence spectrometers, Single Crystal and X-Ray Diffraction systems
• Demonstrate ability to analyze, diagnose, and repair complex equipment problems in a minimum amount of time.
• Ability to communicate effectively in a professional manner with both internal and external customers.
• Familiarity with the operation and use of standard electronic test equipment.
• Familiarity with the use of personal computers.
• Promote and maintain service contracts in assigned region
• Keep up to date on new products and product changes within his required sphere of activity to increase own capabilities and skills
• Conduct all field assignments according to service department procedures
• Perform other tasks as assigned by reporting manager 

Skills Expectation

• Good customer relationships and negotiation skills.
• Capable to take responsibility for the complete installation and commissioning of sophisticated instrumentation and to instruct users in its basic operation
• Ability to diagnose causes of malfunction and to actively resolve customers’ service problems
• Good computer literacy, including familiarity with data system hardware and industry standard operating systems
• Ability to communicate effectively at all levels with good spoken and written English.

Qualifications

• M Sc. (Physics or Electronics or Material Science) or B.E. (Instrumentation, Electronics)/Deploma (Instrumentation, Electronics)
• 4-6 years previous service experience installing and repairing complex electronic systems
• Experience with XRD/XRF is a plus
• Strong technical skills involving analytical instrumentation
• Excellent customer focus with ability to reliably respond to inquiries, communicate and interact with Scientists that possess a Ph.D. (or Master’s Degree)
• Excellent verbal ,written, MS office ,computer, technical data, communication and presentation skills with knowledge of TCP/IP protocols and ability to communicate complex technical issues in an easy to understand manner
• Excellent organizational skills with ability to work independently ,prioritize, multi-task, follow through and meet deadlines within an entrepreneurial and customer-focused work environment
• Ability and willingness to travel approximately 70-80% as required