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Location: Pune and Kolkata
Company: Cytiva
In This Role, You Will Have The Opportunity To
- Will be responsible for the Operational Excellence – installing, trouble shooting, planned maintenance of the various range of Single use, Downstream and other Equipment’s sold by CYTIVA Life Science to the customers in Biopharmaceutical Industries
- Required to attend and close the service calls as per CYTIVA Service Quality
- Should be able to stretch during the off hours and Holidays to meet Customer expectations
- Expected to adhere to the Key Performance Index of Service Operation expected to assist in growing the service business by selling the AMC, Spares, Validation & Automation solutions to the customers
- Expected to make the commercial offers for the service offerings and follow up. also expected to collect the payments from the customers for the services rendered and solutions sold.
The Essential Requirements Of The Job Include
- Bachelor’s Degree in Instrumentation/ Electrical/ Electronics/ Electrical Engineering / Biotechnology from a reputed college
- Ability to learn to install, service and troubleshoot the equipment like Upstream Bio-reactors, PR systems& Downstream Liquid Chromatography systems
- Interface and gel with both internal team members and external customers.
- Ability to learn about validation services as per industry norms
- Fluency in English language.
- Ability to learn the processes in CYTIVA Life Sciences for reporting, escalations, revenue forecasting, travel.
- Plan and organizes work effectively, high level of work standard and quality
