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Location: Bengaluru
Company: Nymble
As a Hardware Technical Support Engineer at Nymble, you’ll be at the forefront of our customer support efforts, working closely with our customer success team to ensure our users receive top-notch assistance. Your expertise in electronics and electromechanical systems will be crucial in diagnosing, troubleshooting, and resolving complex technical issues.
Responsibilities:
- Collaborate with the customer success team to deliver an exceptional user experience.
- Diagnose and troubleshoot hardware and software issues with precision and efficiency.
- Conduct thorough root cause analysis (RCA) of field issues, providing comprehensive documentation.
- Communicate technical issues effectively to the engineering team, facilitating the development of permanent corrective measures.
- Recreate and test field issues to ensure accurate problem identification and resolution.
Requirements:
- Bachelor’s degree in Mechanical, Electronic, or Electrical Engineering.
- Minimum of 2 years of experience in electronics and electromechanical system troubleshooting.
- Strong understanding of fundamental electronics principles.
- Proven experience in diagnosing and troubleshooting electronic products.
- Proficiency in using Microsoft Office suite.
- Work in rotational US shift timings (Between 10pm IST to 12pm IST)
