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Location: Bengaluru
Company: Volvo
As a Product Support engineer, you will join the Service Market team but also work side by side with headquarter technical support team in Sweden. You will support our business partners and customers with technical cases as and when needed you could fly out and support on site as flying doctor.
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You will be responsible for your own market but at the same time belong to a team that jointly owns the entire Service Market operations like Parts Sales, Key account support, Product support and Dealer Development for Industrial and Marine Products in India.
Main activities and Responsibilities
- Support our Industrial Products as a “flying doctor” going on-site when needed
- Ensure on site diagnostic support for all critical failures, should be Hands on experience
- Assist in the remote fault diagnosis comply with warranty procedures
- Work closely with our Industrial Channel partners and Customers to resolve technical issues
- Responsible for uptime of the machine and Right fist time fix
- Present the features and benefits of Volvo Penta products & services
- Responsible for Conducting Operational & maintenance training to Operators
- Work closely with Sweden team for corrective action and solution for critical product failures
- Ensure Co-ordination between OEM, Dealer & customer with proper Communication
Required Knowledge, and Experience
- Relevant technical education and technical background especially in electronic engines.
- 5- 10 years of relevant field work experience, e.g., engineering heavy duty machinery or driveline components Knowledge of other Diesel Engine brand products are a merit
- Workshop experience or knowledge is appreciated
- Excellent communication and presentation/online facilitation skills
- Experienced in and interested in coaching and training
- Fluent in English and Hindi, both written and spoken any other language skills is added advantage
- Thorough knowledge of MS Office programs
- Strong supporter in Digitalization
- Willingness to travel extensively across India and other countries
Personal Qualities
- A passion for problem solving and finding technical solutions
- Strong Hands-on experience
- Team oriented and with the ability to work alone
- Ability to manage peaks in workload
- Curiosity of new places and customers
- Strong in communication
- Flexibility and adaptability
