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Location: Noida
Company: Gilak
Job Description
Gilat Satellite Networks is a leading global provider of satellite-based broadband communications. With over 35 years of experience, we design and manufacture cutting-edge ground segment equipment, and provide comprehensive solutions and end-to-end services, powered by our innovative technology.
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We are currently looking for Tier2 Support Engineer in ASIA region, providing services and support for Gilat products and solutions.
What you will do
- Provide technical Support to Gilat Customers for Gilat and third party products (IP Networking, Cellular, RF and Satellite communication)
- Perform software upgrades, onsite Installation, Site survey, and Analysis of problems
- Lead worldwide Demos related to Gilat’s products and solutions (mainly in Asia region)
- Perform Customer visits, Provide Analysis reports, technical document and frontal training.
- POC for dedicated customers (Weekly conference calls)
- Resolve Customer Service Request within SLA
- Work with ERP Systems (SAP, CRM, SharePoint)
Requirements
- B.E / B. Tech – Electronics / Communication Engineering
- At least 3 years of experience, working as customer service engineer in customer environment – Must.
- Experience with remote connection (Team viewer, VPN, Etc) – Must.
- Good level of English – Must
- Working knowledge in TCP/IP networking (protocols, Sniffer Analysis) – Must.
- Ability to work during weekends and holidays – Must.
- Ability to go out station/abroad – Must.
- Be familiar with VSATs and Satellite communications – Must.
- Be familiar with RF equipment and testing tools (Cable types, Connectors, Spectrum Analyzer, Power meter etc) – Must.
- Be familiar with Earth station antennas (RFT, UPLC, ACU) – Advantage
- Be familiar with Cisco switches and routers (Commands, configuration, routing protocols) – Advantage.
- Customer-focused approach and commitment to deliver high-level customer service
- Strong ability to work independently and in a team environment
- Capacity to thrive in a fast-paced and rapidly-changing environment
