CSH Preventive & Remote Analyst At Schneider Electric In Bengaluru

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Location: Bengaluru

Company: Schneider Electric

Monitor remotely, critical infra equipment which supports IT systems and components in the electrical distribution through an integrated platform followed by relevant incident and problem management
Responsible for answering incoming telephone calls, alerts, web-based incidents and prioritizing customer support needs
Manage and maintain critical facility Monitoring Systems (monitoring and management of air-conditioning, UPS, generators, power usage, running health and safety and housekeeping checks)
Awareness and alignment to internal OLAs, external SLAs and personal KPIs
Understanding of Energy Efficiency concepts and identifying opportunities to optimize energy consumption patterns.

Good communicator with a natural aptitude for dealing with people
– Ability to converse in English fluently.
– Ability to write formal emails
Good email and phone etiquette
Basic knowledge of electrical concepts/devices and electronics essential
Working knowledge of major operating systems (Microsoft) Optional
Demonstrate flexibility and an ability to learn quickly.
Good problem-solving abilities and aptitude to understand and explain technical information.
Proven ability to work towards individual and team targets.

Secondary:

To be able to contribute as an Individual contributor and a team player.
Preference for previous experience in Building Management systems or similar monitoring platforms.
Knowledge of Incident Management, Problem Management and Change Management
Willingness to work in rotational shifts including the state /national holidays.

2 to 3 years of experience in a technical contact centre with voice process supporting UK /Europe/US
2+ years of field experience as a service engineer for UPS, Cooling systems, and Electrical Distribution will be an added advantage