Technical Support Engineer I At Fortinet In Bengaluru In Bengaluru

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Roles and Responsibilities

Providing technical support to Fortinet customers/Partners on Fortinet products (Viz., Fortigate and others) through Web/CHAT based and Voice based
Collection and analysis of customer network information and to resolve technical issues
Recommending corrective actions based on gathered data and its analysis including configuration amendments
Running real-time phone or remote troubleshooting sessions with customers
Advises/educates engineers/customers within procedural guidelines to ensure a complete solution to their technical or service questions. Recreates, identifies and provides input on unique or recurring customer problems
Focusing on delivering a positive customer experience according to FORTINET standards and meeting the KPIs
Setup the test environments as necessary for replication of the customer reported issues and provide the documentation on these setups

Requirements:

2 and above years of relevant experience in Networking/Networking Security industry
Very good knowledge of general networking and Network Security concepts
Ability to work independently and / or as a team, based on the circumstances
Ability to quickly learn new or unfamiliar technologies and products, independently using training Sessions, documentation and online resources
Ability to meet deadlines, goals and objectives
Proficient Verbal and written communication skills

Desired:

Having any of industry certificates (NSE’s / CISCO / PCNSE / JNCIA Etc.)
Basic experience with Network and Network security devices – Firewalls/IPS etc.
Knowledge of dynamic routing protocols and its implementation (OSPF, BGP)
Knowledge of authentication protocols and methods (LDAP, SSO, 2-factor authentication etc.)
Knowledge of database maintenance and SQL is an advantage

Location: Bengaluru

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Company: Fortinet