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Location: Bengaluru and Hyderabad
Company: Schneider Electric
Position Overview
We are seeking a candidate to provide dedicated support to utility scale solar customers in India, focusing on servicing existing installations and driving service revenue. The ideal candidate should possess hands-on experience in servicing and troubleshooting multi-brand solar inverters, along with a strong understanding of the solar industry. The role entails commissioning and servicing solar inverters, offering technical support, driving service revenue, and cultivating opportunities for Annual Maintenance Contracts (AMCs) and Spare Parts business for solar inverters.
Key Responsibilities
- Customer Complaints Management for Solar:
- Addressing customer complaints within the designated geography and product line to meet customer satisfaction targets.
- Managing spare inventory for solar products and executing solar inverter commissioning and troubleshooting.
- Product Replacement and Complaint Resolution.
- Analyzing cases for product replacement, ensuring the return of defective products to achieve customer satisfaction target.
- Compiling complaint closure reports and collaborating with the Service Planner team to drive continuous process improvement and enhance customer satisfaction.
- Support to Authorized Service Centers (ASCs)
- Collaborating closely with authorized service centers to optimize customer satisfaction and response time for complaint resolution.
- Developing the competency of respective ASCs in handling solar products.
Qualifications
Job Related Experience: The ideal candidate will have 2 to 7 years of experience in service operations for solar central inverters, demonstrating a comprehensive understanding of the solar industry. Proficiency in power electronics, coupled with hands-on experience in commissioning, troubleshooting, and servicing solar inverters, is essential.
Business Understanding: A fundamental grasp of solar power plants and solar grid tie inverters is required to excel in this role.
Other Requirements: The candidate should possess knowledge of the respective product portfolio, prioritize customer satisfaction, and exhibit strong communication skills. Additionally, they must be deadline-oriented, technically adept in power electronics, AC drives, and possess in-depth knowledge of solar 3-phase inverters.
