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Location: Aurangabad
Company: Desoutter Tools
About The Job
The aim of the Service Engineer is to provide with service and technical support to the customers. Develop and maintain regular contacts with customers for long time agreement at all levels. Implement the service plan to increase the customer satisfaction.
Responsibilities
- Execute the service plan effectively
- Handle Customer Complaint (Warranty/ Goodwill/ Others) and ensure proper logging into data base
- Resolve issues of the specified territory and also be carry out day to day functions of service related job
- Ensure and meet the target response time
- Provide customer training for better up time of the product
- Co-ordinate with service sales team for proper execution of service plan
- Guide/Assist service technicians to perform duties effectively
- Mange the key accounts directly and ensures customer satisfaction
- Arrange for customer presentations to improve product life cycle
- Co-ordinate with Project team for installation of machines allocated to service
- Analyze the problems and guide the team accordingly
- Ensure “Safety Health and Environment” compliance at on site workshop
- Find out the red-flags and analyze the root cause for failures
- Provide support to the aftermarket sales team in lead generations for AMCs and Spare parts
- To handle and administer various different techniques of service processes with regard to IMS
- On site knowledge of Handheld, Fixture spindle, pneumatic, software product, QAT tools and accessories
- Technical Knowledge on PLC/Networking/logics
Qualifications
- Diploma/BE in Electrical/Electronic or E&TC
- Excellent verbal and written communication skills
