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Location: Mumbai
Company: Rajguru Electronics India Pvt Ltd.
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Technical Support Engineer – Rajguru Electronics India Pvt Ltd. one of India’s leading distributors of electronics components and modules is looking for a Technical Support Engineer to assist our customers in diagnosing and troubleshooting electronic related hardware and software problems across our diverse product range.
Employment Type / Location – Full time / Mumbai
Duties/Responsibilities
- Act as the initial point of contact for all electronic hardware and software related concerns from customers or other employees.
- Document technical knowledge in the form of notes and manuals. Preparing Datasheets.
- Ability to research and provide solutions on electronic hardware and software related issues.
- Research, diagnose, troubleshoot and identify solutions to resolve electronic hardware and software issues.
- Hardware issues, including, but not limited to verifying faulty components such as IC’s, electronic boards, troubleshooting communication issues between GSM Module and microcontroller/PC.
- Software issues, including, but not limited to working with the AT commands for GSM Modules, Thermal Printers, GPS Modules.
- Ability to do DIP & SMD soldering.
- Reviewing and processing JLC PCB orders. Understanding PCB Layouts and designing principles.
- Functional knowledge of LCDs, Microprocessors, Microcontrollers, Sensors, Displays, GSM Modules, Thermal Printers
- Work with the customers through phone, email and/or chat whichever mode the customer is comfortable with.
- Conducting Knowledge sharing sessions for the technical and sales team.
- Being updated on latest technological developments in electronics field.
- Representing the organization at various expos and technical seminars.
Required Skills/Abilities
- Excellent verbal and written communication skills.
- Good interpersonal communication and customer service skills.
- Ability to research and provide solutions on electronic hardware and software related issues.
- Good understanding of electronic components – active & passive, mobile devices and other tech products.
- Ability to make basic electronic circuits for testing.
- Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment.
- Analytical approach to problem solving.
Education and Experience
- Degree/Diploma in electronics & tele communication engineering.
- 1-2 years of work experience with Arduino Hardware and Programming is preferable.
