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Location: Pune
Company: Honeywell
As a Advanced Engr Support Specialist, you will engage with internal Honeywell customers to generate demand for GES from assigned region/ pole /for initiative and also organize / manage resources so that projects are delivered on time, and to a defined scope and quality level that meets cost constraints. You will manage various resources such as design /application/graphics engineers, subcontractors etc. You will assess project issues, and develop resolutions to meet productivity, quality, engineering deviation and customer satisfaction goals and objectives for various assigned BMS projects.
Principle Duties
- Deliver great customer experience
- Ensure Quality and HSE playbook compliance management
- Monitoring execution of all the project deliverables
- Managing internal and external resources and making sure the project team has the necessary skill sets to complete the project
- Communicating with stakeholders, team members and project managers on project status, including progress, risk and any issues that may have an impact on project delivery
- Managing customer expectations and proactively closing expectation gaps
- Participates in pre-sales estimate reviews to ensure necessary engineering labor is specified to meet contract requirements and sequence of operation.
- Responsible for project related communication with customer. Frequently interacts with subordinates, customers/ITL’s/Location Co-coordinators and/or functional peer group managers; often must lead a cooperative effort among members of a project team
- Responsible for customer satisfaction, meeting productivity / utilization targets, OTTR,
- Quality metrics within the engineering team.
- Impart technical trainings as necessary. Act as a coach for team members.
- Responsible for analyzing customer feedback and identifying appropriate actions to improve overall customer satisfaction.
- Ensure adherence to laid down Processes, improve current processes applicable for overall project execution.
- Ensure effective use of various engineering & workflow tools to achieve required productivity & quality goals
- Participate in selection process
- Knowledge transfer within and across the engineering teams.YOU MUST HAVE
- Bachelor’s Degree in Engineering
We Value
- Some experience in engineering
- Flexible and open, ability to adapt to changing systems, processes and projects
- Business Acumen: Knowledge of current and emerging practices, methods, and information relating to discipline and application within the industry
- Problem Solving: Evaluates effective solutions based on root causes; seeks diverse opinions; applies six sigma procedures
- Conflict Management: Makes conflicts opportunities for improvement; strives for win / win resolutions
- PMP certification a plus
- Six Sigma Green or Black Belt Certified
- Action Oriented: Works hard, full of energy; seizes opportunities when they arise
- Ethics and Values: Adheres to code on conduct; lives by Honeywell values; rewards right behaviors
