Infosys has launched Infosys Mana, a platform that brings machine learning together with the deep knowledge of an organisation, to drive automation and innovation – enabling businesses to continuously reinvent their system landscapes.
Mana, with the Infosys Aikido service offerings, dramatically lowers the cost of maintenance for both physical and digital assets; captures the knowledge and know-how of people, and fragmented and complex systems; simplifies the continuous renovation of core business processes; and enables businesses to bring new and delightful user experiences leveraging state of the art technology.
Over the last 35 years, Infosys has maintained, operated and managed systems with global clients across every industry. Building on this deep experience, Infosys has recognized the need to bring artificial intelligence to the enterprise in a meaningful and purposeful way; in a way that leverages the power of automation for repetitive tasks and frees people to focus on the higher value work, and on breakthrough innovation.
Today’s AI technologies address part of this with learning and information; Infosys is now bringing this together in a fundamental way with knowledge and understanding of the business and the IT landscape – critical knowledge that is locked inside source code, application silos, maintenance logs, exception tickets and individual employees.
Infosys has already started working with a number of clients:
· For a company with a large fleet of field engineers, individual productivity improved by up to 50% by utilizing the self-learning capabilities of the platform
· For a major global telecommunications firm entry effort of agents was reduced by up to 80% by automating order validation and removing the need for corrective processes
· For a global food and beverage manufacturer, Mana assisted sales managers in automating the sales planning processes by automatically resolving maintenance tickets of recurring issues. As the system self-learned, over time it provided solutions to known problems automatically, helping reduce the time required to provide a solution to a maintenance problem